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With the current COVID-19 situation in Australia, your delivery may be slightly delayed. Please allow a few extra days for both domestic and International orders on top of the original delivery time outlined on our website in the delivery section. Due to social distancing measures, signature on delivery is not available, please ship to an address where you will be home during the day, alternatively provide a PO Box/Parcel Locker.

At Toffee, we build our product to last and we stand by them if they don’t.

Toffee warrants to you, the original purchaser, that the product will remain free from defects in materials and workmanship for three (3) years from the date of purchase. If you believe there is any fault in workmanship or materials in connection with the product within 3 years from the date of purchase, please forward it to Toffee, at the address given below, with proof of your purchase.

If, on inspection by us, the product is found to be defective in materials or workmanship and has been returned within 3 years from the date of purchase, Toffee will, at its option, repair or replace the product with the same or a similar product to the same value as the original without charge, or pay the cost of having the product repaired. This warranty will not apply to defects in the product caused by accidental damage, abuse, misuse, improper care, alteration or the natural breakdown of product. Toffee will be responsible for any reasonable expenses (such as postage) that you incur as a result of any warranty claim accepted by Toffee.

This warranty is in addition to and does not affect your statutory rights. The following concerns those statutory rights only. Our products come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.

Otherwise, to the fullest extent permitted by law and except as imposed by the Competition and Consumer Act 2010 and/or any equivalent local statute, Toffee's liability for any cause in respect of the supply of products is limited to the payments made by you to Toffee for the product and all other warranties (express or implied and arising by virtue of statute or otherwise) and all other liability, including for physical or financial consequential loss or damage (including loss of profit) and whether arising from negligence or otherwise are excluded.

We know that’s a mouthful. That’s why we prefer to keep things simple and just make really good bags that we know you’ll love.